About Us

TERMS & CONDITIONS

These terms and conditions apply to the use of www.powdercosmetics.co.uk (“this website”) and by accessing, browsing “this Website” and/or placing an order, you agree to be bound by the Terms and Conditions set out below.

If you do not wish to be legally bound by these terms and conditions, immediately exit our Website and delete our history from your browser.

For the avoidance of doubt the term “this Website” means Powder Cosmetic Limited and or www.powdercosmetics.co.uk

Should you have any concerns about “This Website” Term and Conditions please contact our service team at info@powdercosmetics.co.uk.

GENERAL INFORMATION

“This Website” is hosted and operated by Powder Cosmetic Limited (Registered in United Kingdom), 369 Lordship Lane, London SE22 8JJ United kingdom and governed by the laws of the United Kingdom (UK).

All prices, special offers and promotions offered on “this Website” are subject to availability of stock and maybe withdrawn at anytime without notice.

Powder Cosmetic Limited reserves the rights to amend and alter these Terms and Conditions at anytime without notice and save as to costs.

Intellectual Property Rights: Logo’s, page headers, custom graphics and button icons are the property of Powder Cosmetic Limited and may not be used in connection with any product or service that is not offered by Powder Cosmetic Limited in any manner that is likely to cause confusion amongst our Customers, or discredit our products Brand.

USE OF THIS WEBSITE

You agree not to use “this Website” for unlawful purposes, not to copy images or reproduce product descriptions. Not to reuse information from “this Website” to advertise, offer for sale or promote goods and services for commercial reward.

You agree to comply with all applicable UK laws, statutes and regulations regarding this Website and any transactions conducted on or through this Website.

Any personal information which you are required to provide when you register as a customer should be true, accurate, current and complete in all respects.

Notification of any changes to your personal information can be made by you, updating the account information page before placing any new orders.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Powder Cosmetic Limited reserves the rights to Modify or withdraw, temporarily or permanently, “this Website” (or any part thereof) with or without notice, you agree that Powder Cosmetic Limited or its third-party providers, shall not be liable to you or any third party for any modification to or withdrawal of “this Website” and/or Change the Terms and Conditions from time to time, and your continued use of “this Website” (or any part thereof) following such change shall be deemed to be your acceptance of such change.

You agree, it is your responsibility to check regularly to determine whether these Terms and Conditions have been changed.

You agree not to hold liable Powder Cosmetics Limited or this Website” third-party vendors, for any delays in shipping and or failure to ‘fully satisfy’ which may have aided in a personal loss or additional expense.

PRODUCT DISPLAY

Product Descriptions: Take notice that each product purchased, is sold subject to the Brand or Manufacturers’ EAN or UPC barcode. Powder Cosmetics Limited has made every effort to reproduce the manufacturers’ product details on this Website as accurately as possible. However, some information may from time to time appear differently whereby a manufacturer has altered their product details or product label, without changing the product unique EAN or UPC barcode.

You accept the Product pictures, hair styles or samples, may differ slightly in photography than the image seen on your digital screen. If you are not satisfied with the item you have ordered, “this Website” offer a no quibble 28 day money back guarantee on all products in our returns policy.

 

PRODUCT INFORMATION

 

“This Website” takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our Website are correct at the time when the relevant information was entered onto the system.

MAKING YOUR ORDER

“This Website” will regenerate a unique order reference number, each time you place an order with us.

In placing your order: All order must be placed and paid for via “This Website” and cannot be verbally communicated. Any communication with you (the Customer), from “This Website” will be via your email address as supplied when you registered, using your unique order reference number.

In the event that you do not receive a confirmation email after registering or placing your order, please contact us immediately. “This Website” will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

In the event of an issue with your order, you agree to allow “This Website” and its staff to contact you, via telephone or e-mail and offer an alternative goods and or services.

The technical steps required, creating the contract between you and us, are as follows: 
selecting and placing your product/s in the “Shopping Basket”, completing the desired shipping type of service and successfully completing the online payment process, then pressing the ‘confirm’ button at the end of the checkout process, once our bankers, confirm your payment has been processed. “This Website” will then send to you an order acknowledgement email detailing the products you have ordered with your order reference number.

When your products are dispatched, we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • The product you ordered being unavailable for delivery to your selected delivery country.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions. Powder Cosmetic Limited, reserves the right to restrict the number of items, available for sale to any individual Customer.

ORDER DELIVERY

At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to: 8 business days for Royal Mail Delivery, 12 business days for Western Europe and 20 business days for the rest of the world.

 

PAYMENT

 

We accept payment in GBP (£), Euro (€) and USD ($).

For payments made in GBP “This Website” accepts: Visa and MasterCard. For all other payments we accept: Visa, MasterCard and direct bank to bank transfers’. Direct bank transfers are subject to an additional £6.00 UKGB processing charge.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

VAT

All prices displayed on this Website, are inclusive of Value Added Tax (VAT) at the current rate. 
Value added Tax can only be reclaimed if an exemption certificate has been supplied to and approved by (Her Majesties Revenues and Customs) HMRC.

PROMOTIONAL VOUCHER CODES & GIFTS

From time to time we may make promotional Voucher Codes available for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled; in order to offer you further automatic discounts or gifts with your order. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of “This Website” and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.

FREE GIFTS

 

Free gifts are offered subject to stock availability and on a first come first served basis. “This website” will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.

 

WHOLESALE AND RESALE

 

Please note we are an online retailer, selling direct to consumers and not a wholesaler or online B2B supplier. As such, we do not operate facilities for commercial invoices, compliance documentations or printed matter in relation to the products purchased from this Website.

MARKETING

“This Website” may often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes or any other offers.

Promotional codes remain the property of “this Website” and are non-transferable and may not be reproduced in any form without prior consent from ourselves.

‘This Website’ reserves the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.