returns & cancellations
All products purchased through “this Website” are covered by our 28 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 28 days of receiving your order and we will refund your payment. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). “This Website” does not offer a prepaid postal return service.
For faulty or damaged goods; your statutory rights are not affected.
For reasons of hygiene & safety, “this Website” cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
Subject to your UK statuary Consumer rights; “This Website” is only able to cancel and refund orders which have been returned to us in a resalable condition. In some cases an order can be cancelled if it has not already been dispatched. You are entitled to cancel your online order, up to 28 days after the day on which you receive your order.
If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at firstname.lastname@example.org (with the word "Cancel" present in the subject line), or in office hours by calling +44 (0) 208 299 8870 Monday to Saturday from 10am to 5:30 pm UK time.
“This Website” will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.